I just purchased a nook tablet for my wife for X-Mas. Attempted to connect to my home wifi hub / router. First I was told that I need to talkwith my ISP provider. I explained to the (lacking knowledge) BN expert that my ISP provider has nothing to do with a local LAN (hardwred / wifi). Then the BN expert tried to ivade the issue by telling me the problem is with my WEP speed, I explained to the expert that WEP is a security coding algorithm, the BN expert then told me I was wrong and the WEP is the communications speed setting. I asked for a supervisor, the supervisor said they would contact 2d level help and get back to me that same day, of course I never received and email or phone call from BN.

I called in again and asked to look up the file by the SN, this BN expert told me (after a 10 min. wait that ther was no record of my call!!!!!!!!!!!!!). I called back a third time and support was unable to determine why the nook will not connect to wifi. I was finnally transfered to Candence (who happened to be the supv. I spoke with earlier), she said she handed the issue off to BN 2nd level support and they were suppose to call me or email me, neither of which happen