Thursday October 02 , 2014
The nook FAQ | Troubleshooting, Content Questions, and More
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Welcome to the best nook 3G or nook Wi-Fi FAQ on the internet! We've scoured the net so you don't have to.

We hope you find what you are looking for in the nook FAQ but if you don't post in the forums and another nook owner is likely to be able to assist!

Click HERE for the new NOOKColor FAQ

nook Hardware Questions

  • 1 - How do I do a hard reset (system restore)?

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    Warning: This will remove all your content and should be a last resort when your nook will not work properly. Use this reset procedure at your own risk.

    There are a lot of "ideas" on how to do this. I think these are the two reliable ways.

    Method #1. Use this if you haven't rooted your nook.

    • Press Settings on the touch pad, then Device, then "Unregister your Nook"
    • Below that press "reset to factory settings" & Confirm
    • It should reboot and be restored to the latest firmware you have installed.

    Method #2. Use this to go back to the firmware the nook was shipped with (use this if rooted)

    This will actually restore it to the same exact way you got it from the store. It's the equivalent of restoring your computer with your installations disks.

    • Turn off your nook by holding down the Power button.
    • With it off, press and hold the power button until the screen flickers black for a moment THEN CONTINUE to hold it for another 15 seconds. You won't see anything happen at this point - but the animated arrows will stop typically.
    • Repeat the above step 6 more times in a row. YES, Six is the magic number that tells the nook to do a restore.
    • Now press the Power Button once to turn on the nook.
    • The touch screen will go black with a description of what it's doing (restoring). This may take several minutes - do NOT stop it.
    • To update to the latest software version, press the "My Library" button. While in the "My B&N Library" area tap "Check for new B&N content". It will get the new firmware and start updating the latest software. Again, this will take a while like above steps.
  • 2 - My nook is locked up - what do I do?

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    First try pressing and holding the power button for 20-seconds and then release. Try starting it up again.

    If that doesn't work take out the battery and unplug the USB connection. Next, plug in the USB connection BUT immediately hold down all four page forward/back buttons (on top of nook) at once. The bottom touchpad should light up and start updating. This may help restore your nook.

    For a more detailed discussion on handling a frozen nook screen checkout this forum thread.

  • 3 - How many books will the nook hold?

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    If you don't fill the nook with MP3 files and pictures? The nook comes with 2GB (approximately 1500 eBooks). You can get a very inexpensive microSD card (buy an extra 16 GB memory card and store up to 17,500).
  • 4 - Should I turn off my nook when I'm not using it?

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    The best thing to do is just let it go to sleep after you are done using it. The nook will automatically enter sleep mode when there has been no use. You can adjust the amount of time it will wait in the settings (under display). You can also put your nook to sleep whenever you want by pressing the power button for a couple of seconds and releasing it. To wake-up your nook from sleep mode, simply press the power button for a second and then let go. You do not need to completely shut-off your nook at the end of the day or after each use.
  • 5 - How do I use the SD memory card with my nook?

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    If you insert a supplemental microSD card in your nook, your nook will have two USB drives displayed on your computer when you plug it in. The second one is for the SD card.

    You can create any folder hierarchy that you like to organize your files. When your nook scans the microSD card for files, it looks for files of specific types everywhere on the card. When your nook presents the files to you, it flattens the hierarchy and presents a list (which stinks by the way).

    Click here to read about how to install the memory card
  • 6 - Can you read the nook in the dark?

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    No, there is no backlight feature - and that's why the screen is so easy on the eyes.

    You can purchase external booklights for your nook. These "booklights" can connect to your nook and light the screen in darker environments.
    Click here to see some nook booklights.

  • 7 - How long will the battery last?

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    The battery will last 2-3 years. The average charge of the battery depends on usage. With wireless features turned off and no music playing you could get up to ten days, otherwise figure 2-3 days.

    Some users are reporting problems with battery life and have gotten new batteries from B&N. If you are having to take the battery out and reset it or don't get at least several hours of use with wireless on contact B&N.

  • 8 - Does the nook do text-to-speech like the Kindle?

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    No, it doesn't. This feature is restricted on the Kindle to certain books (like lending on the nook).
  • 9 - How fix black lines on nook screen and locked up?

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    According to users in our forum (in this thread) have had to return the nook for a replacement. It appears to be a "common" problem.
  • 10 - Does the nook have a speaker for music?

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    Yes, it has little mono speaker, but you'll be better off using the universal 3.5 mm stereo headphone jack.
  • 11 - Why does my nook battery warning appear so quickly?

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    The best way to get the most battery life is to fully charge it and disable the 3G and Wifi network connections. Both of these require the radio devices in your nook to be powered and drain the device quickly!

    Turn off “Airplane Mode” by tapping “Settings,” then “Off.”

  • 12 - Does the nook's wi-fi only work at Barnes & Noble?

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    No! It will work anywhere there is a hotspot without a web-based login screen. You can use it at home with your wi-fi security, but not at Starbucks. At the store B&N will push special promotions to your nook for you.
  • 13 - Will I have wireless coverage on the nook?

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    As far as the cellular connection, the nook will work on AT&T's dynamite wireless network. It is 3G ready but the wireless radio is 850/1900 MHz and connects via GPRS, EDGE, UMTS, and HSDPA.

    The nook also has Wi-Fi wireless networking.


nook eReader Usage

  • 14 - How do I add music to my nook?

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    Music File Formats

    The nook can only play MP3 audio files. WMA (Windows Media Audio), WAV, or MP4 files will not work properly on the nook. If you have files in these formats you can download tools to convert the music files to MP3. A good source of cheap DRM free music is Amazon.com.

    Adding the Music files to the nook

    To add music to your nook, connect the nook to your computer using the supplied USB cable. On Windows, Click Start then Computer (Windows XP users click My Computer on the desktop). On the Mac click on Finder and look under "Devices". This will display a list of drives - two of them are for your nook. One will be your nook main memory and the other (if installed) will be your extra memory card.  You'll see the folders "my music" and "my audiobooks" in the internal memory. You can place audio files in subfolders of "my music" and "my audiobooks" if you want to organize the files hierarchically. You can place MP3 files anywhere on your memory card. Simply drag and drop your music files to these directories. NOTE: If you put the mp3 files outside these directories for your internal memory they will not be found by the audio player!

  • 15 - How do I register my nook?

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    You need to have a BN.com account that has a valid default credit card (and the right billing address saved to it). You must register your nook using that account. Registration just associates your nook with a BN.com account. The only way to register is from your nook. The first time you use it the nook will lead you through registration. The best way to register your nook now is via the 3G wireless network, rather than with Wi-Fi. With the 1.1.1 firmware you may have trouble registering unless you are on the 3G network.

    We suggest watching this B&N Support video

  • 16 - How do I make my own Screensaver?

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    It's really pretty easy. The nook "screensaver" is just a set of pictures.

    First, find a set of pictures you like. Use a photo editor like paint.net or iPhoto to crop your photo to 600x800 pixels. Convert them to B&W for best results. Save as "PNG" or "JPG" format pictures. Best to use at least 3 or 4 pictures.

    Next, connect the nook to your computer. Find the main nook drive under Finder (Mac) or My Computer (Windows). Navigate to the "My Screensavers" folder found in the nook directory and create a new folder there (call it "myfirstscreensaver" or whatever). Then drag-and-drop your pictures into the folder you created.

    Disconnect your nook. Now that your photos are in the new folder, go to Settings --> Display --> Screensaver, then select your new folder. Enjoy!

  • 17 - How do I create my own nook Wallpaper/Screensaver?

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    I'd recommend checkout out this step-by-step tutorial on the B&N Help Board. Make sure you also read corrections on the tutorial from JD05!
  • 18 - Can I add my own wallpaper?

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    Yes. Connect your nook to your PC or Mac.  It will show up like a USB memory stick on your computer.  Find the folder named "My Wallpaper" and drag and drop your wallpaper image to that directory. Next go to the Settings menu to choose the wallpaper image to display.

  • 19 - Can I create my own screensaver?

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    Yes. Just like adding your own wallpaper, Connect the nook to your PC or Mac.  Use the USB connection to download your own screensaver images to a new folder (like Coffee Screensaver) to the "My Screensavers" folder on your nook.

    Then go to "Settings" and choose the set of screensaver to display. Some users report having to restart if the screensaver isn't found.

  • 20 - How do I fix errors with Adobe Digital Editions and the nook color?

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    Yup, I think if you use ADE you almost are sure to have problems with it.  The ADE and the nook is a really half-baked operation.  We have two resources to help.  To get started with the tool and avoid the basic mistakes watch our video tutorial.  If you are getting strange errors or the nookColor refuses to show up in ADE try our troubleshooting guide.


nook Device Software Updates

  • 21 - How do I update my nook?

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    Only registered devices get updates over the air. The update should occur automatically (wirelessly). Make sure you have wireless connectivity (Airplane mode should be OFF). Go to "My B&N Library" & press "Check for new B&N content". Your nook will proceed with the update.

    You can also "side-load" the udpate via your computer. MANUALLY DOWNLOAD UPDATE HERE, Just put it in the root folder of your nook.  Eject your drive(s) and it will do the update! If you have problems make sure the file name doesn't have a -2 or -1 added to it by your browser. It should be singed_bravo_update.dat!

  • 22 - What is in version 1.4?

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    The latest 1.4 update was a very minor release

    • Extended AT&T Wi-Fi Hotspot support — FREE and seamless connection to AT&T's entire nationwide Wi-Fi network
    • New extra extra large font size 
    • Go-To Page feature allows users to go to a specific page in their eBook

    The goto page option should have been in the first release. I think after being brow beat by users after 1.3 they had to add it in ;)

  • 23 - How can I tell what version of nook software I'm running?

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    Easy! When you tap settings in the Home menu look for "Firmware Version". This is the software version that operates your nook.

General Nook Device Questions

  • 24 - How do I change my B&N password on my nook?

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    If you have to reset your B&N password, UNREGISTER your nook first, then reset the account & re-register. If you don't you'll have to call B&N to have them reset it. So unregister the nook first ok?
  • 25 - Should I root/hack my nook?

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    The superuser on the Android system is called "root". "rooting" is taking control over your nook so you can modify the system and install other software on it. This may void your warranty and could destroy the normal operation of your nook.  On the other hand, it could be a ton of fun and let you run some neat apps like MyBooks and Trook.

    I'd watch this short video to help you make that decision. Then you can head over to http://nookdevs.com for all your rooting needs.

  • 26 - Where is the nook manual?

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    You can find the nook manual online here.

    The manual is also on your nook! Just look in "My Documents"
  • 27 - How big is the nook?

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    It's 7.7 inches tall, 4.8 inches wide, .5 inches deep. It was 11.2 ounces. pretty much the size of a small book. It is a little thicker than the Kindle, but has a removable battery and expansion slot which may account for the extra space. Some people like the feel of the nook better, others feel it's too bulky or heavy. Try one at your local B&N if you are unsure.
  • 28 - How can I get help for my nook?

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    If you've encountered problems with your nook we'd suggest posting them to our nookTalk forum and see if anyone has run into your problem. The B&N Support Forum is very large and not friendly to newbies from what I've seen. Also check out the rest of the FAQ and our HOW-TO Guides.

    if you are new to the nook you might want to check out our New-2-the-nook Tutorial.

    Of course you can always contact Barnes and Noble’s tech support line at 1-800-THE-BOOK (1-800-843-2665). Many have found this email address ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) to be the best resource after you've read the FAQ, manual, etc.

  • 29 - What languages are supported on the nook?

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    The nook already supports eBooks written in western languages (like French, German, Italian, and Spanish). It does not support characters from non-western alphabets yet but it could be updated to do so. It also supports PDF documents in different languages (and different character sets as long as the font is embedded in the PDF).

    The Android platform the nook is based on is very friendly to internationalization.

    At some point when B&N decides to sell the nook internationally (like the Kindle) it has a platform setup to handle it.

  • 30 - Can I buy and use the nook outside the US?

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    Technically no, B&N doesn't ship them outside the USA or support their use! Some clever nook users overseas have some tips to share on their experience. Read this blog if you are interested.
  • 31 - Should I buy an extended warranty for my nook?

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    It depends. You need to make this decision before you buy if you want it from B&N or within 30 days from other vendors.  Read our article on this for more information.

  • 32 - Does the nook come in different colors?

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    The body is only available in white right now. You can buy snap on backs and frames in all sorts of fun colors. Click here to see available backs and frames for your nook.

    Another very cool way to customize the nook? Check out these WICKED Decals for the nook .

  • 33 - Do I have to pay for wireless service?

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    The AT&T wireless service comes with your purchase and you do not have to pay any monthly fees. Of course nothing is free, a portion of the profits on your book go back to AT&T. The Kindle allows some limited web browsing for free, this is not a feature of the nook.

    Despite what you may have read there is no "free internet" on the 3G cellular radio on the nook. This is simply a rumor bloggers have circulated.

  • 34 - Can I adjust the font size or type?

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    Yes. There are five different font sizes and three different font types.

    Some eBooks (like PDF files) pre-set the font size so you cannot change it.

  • 35 - Can I listen to music and read at the same time?

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    Yes you can! The nook has a built in MP3 player you can control in the bottom color screen while you read.

    We hope when the platform is opened up you'll be able to use Pandora and other streaming tools easily.

  • 36 - Are there folders for organizing books?

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    No, It is a flat view, a list. In the B&N forums it was disclosed a "search" feature is coming for finding books on your nook. We propose a tagging system that would enable "categories" or tag clouds. It could also show you the types of things you read the most over time and the time you spend reading those titles.
  • 37 - Can I install other software on my nook?

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    Not yet. B&N hasn't announced anything specific in this regard, but a B&N VP mentioned a potential software option.

    The folks at Nookdevs have "hacked" the nook and installed a web browser, Pandora, and other Android applications on it. Checkout the FAQ Entry "Should I hack/root my nook?"


eBook and nook Content Questions

  • 38 - How do I delete content from my nook?

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    In general you don't want to delete material you want to archive it. View the item details and select "Archive".

    If you want to really remove the item (book sample, free book you hated, etc) checkout the user guide or follow these steps:

    • Login to B&N online with your computer
    • Go to Digital Downloads > My eBook Library
    • Find the books in your Library on the Left
    • You'll see a download option as well as "archive" and "delete".  You want to use "delete" at this point. As I understand it you will no longer own this content if you delete it.
    • Go to the nook and enter "My B&N Library"
    • Select "Check for new content"

    The item should now be gone.

  • 39 - How do I use my gift card to buy an eBook?

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    This isn't very intuitive. Login to the B&N website on your computer and click "Account" at the top. Then on the right click "Manage Gift Cards for eBooks". Put in your gift card information. Now you can shop for books. You will be confused by "will be purchased with your default credit card" near the "Buy" button - pay no attention. When you click the button it will inform you any eCard balance will be used first.

    If the purchase exceeds your gift card balance the rest will be charged to the default charge card.
  • 40 - Are magazines and newspapers on the nook the same as the printed version?

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    No they are not. eNewspapers and eMagazines on the nook are complete electronic editions. They contain all the stuff for which the publisher has digital rights. Some content is not included like advertisements (yeah, cry me an ocean), crosswords, stock quotes, weather, etc. It's going to vary by publisher so try a sample.

  • 41 - Can I read eBooks from my local public library on the nook?

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    If your local library uses the Overdrive library system for eBook content the answer is yes. This works because Overdrive and the nook both use the same copy protection scheme from Adobe. Great news for nook owners!

    You will need to install Adobe Digital Editions on your desktop computer (Mac or Windoze). Use it to download the books (the download link on Library site will start ADE. Next, plug in your nook and use ADE to "authorize" it (just first time). Then simply drag the book cover onto the nook (on left side of ADE). Eject the nook and the book will appear under "My Documents"!

  • 42 - How do I load Library Books on my Nook?

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    You'll need to use the Adobe Digital Editions Tool (ADE) you can find it here.

    We have a video tutorial that you should watch that shows exactly how to use the tool with your library site. NOTE: Your library site needs to use the Overdrive system.

  • 43 - Can I change the cover art for my book?

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    Yes you can!  Even if the cover art isn't included in the ePub file you can add a jpg cover art file by placing it in the same directory. So if the book filename is "ebook.epub" or "ebook.pdb" simply find an image you want to use as the cover art and rename as "ebook.jpg".


  • 44 - Do I have to buy eBooks on the nook through B&N?

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    No. The easiest way to get books is through the B&N store but you can also load other books on your nook. You can move files from your computer to your nook using a USB connection. The supported file types are ePub, PDB, MP3s, PDFs, and image files.

    By embracing the ePub standard any non-DRM (copy protected) book can be loaded on the nook. Since B&N picked Adobe for their DRM support other places that sell - or rent - ePub books with that copy protection should also work on the nook. Sony recently converted over to ePub opening the possibility to use books from the Sony store on the nook.

    Kobo eBooks & Overdrive library books have been tested on the nook.

    To make buying books easier, and to get eBooks as a gift I'd suggest the new eBook B&N Giftcard!

  • 45 - Can I convert my Kindle content to the nook?

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    Kindle uses an Amazon specific book format that no other store or device uses. This leads to lock-in with the Kindle and the eBooks purchased. There are tools of questionable legal use that remove the DRM and convert the book content to a format that may be usable by the nook.

    You can google to find out more if you are interested. I'm not condoning this particular site, but is an example of the type of tools that exist.
  • 46 - My PDF doesn't display correctly on my nook, why not?

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    PDF documents are cleverly reformatted by the nook for optimal display on the 6" screen (using something called "reflow". The nook does not try to display the PDF in a tiny font and let you zoom in and out of different areas of the document (like an iPhone does with a web page).

    We hope a future update will allow you to do this, but it is not possible at this time.

  • 47 - How do I remove a book from my nook?

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    You don't remove them, you "archive" them. The primary use of archiving is to remove eBooks from your nook. They remain in your online digital library. For periodicals, the same applies and this is the way to save periodical issues, which otherwise are automatically deleted.
  • 48 - How can I convert other content to be read on my nook?

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    The best tool out there is called "Calibre". calibre is a FREE and open source e-book library management application developed by users of e-books for users of e-books. It has a cornucopia of features. Calibre can convert from a huge number of formats to a huge number of formats. It supports all the major e-book formats. The full list of formats can be found on their website. The conversion engine has lots of powerful features. It can rescale all font sizes, ensuring the output e-book is readable no matter what font sizes the input document uses. It can automatically detect/create book structure, like chapters and Table of Contents. It can insert the book metadata into a "Book Jacket" at the start of the book

    We'd recommend you read the following tutorial on using Calibre to get you up and running converting content to your nook quickly! Calibre Tutorial
  • 49 - How does the "lending" a book work.

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    The bad news is you can only lend a book out one time for fourteen days. While the book is "lent" you can't read it. Amazon CEO calls this feature a joke but B&N claims 80% of book authors will allow lending. It's a nice feature to have and opens up the door to electronic lending - a great thing. To read more about how to use the lending feature on the nook read this HOW-TO
  • 50 - Where are the eBooks I loaded on my nook?

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    This can be confusing at first. Remember, there are two areas of my library. First there is My B&N Library, which contains all the content you got from B&N. Second, there is "My Documents" which contains content you have sideloaded.

    Go to Library and tap "View My B&N Library" or "View My Documents" to toggle between the two areas. Once you have sideloaded new content just tap "Check for New Content" to display them in "My Documents" area.

    We hope B&N will come up with a better navigation system in the future that doesn't distinguish b/w the two sources of books and uses the folder structure you created on the extra storage device.
  • 51 - Can I read books for free while I'm in the B&N store?

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    Yes, you'll have up to an hour to read any book for free. You'll be connected to the free wi-fi in the store when doing this. It's a little clunky because it checks your time on every page turn. NOTE: Not all books are available for "read in store".
  • 52 - Bought book but says expired

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    If you have a lendme book, it expires, and you buy it you may not be able to open your new book! Delete the book first, then re-download it.

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